Workshop Support

Current availability

Use workshop.nintek.com for the current Workshop service. It runs in the browser, requires a connection for account data, and offers a read-only demo before sign-in.

Sign-in and account identity

The web workspace signs in with Microsoft. If projects appear missing, confirm that you used the same Microsoft account as before. Any existing Apple-backed Workshop account remains a separate workspace and is not automatically linked or merged with the Microsoft-backed workspace.

Support can help identify the account path but will not ask for a password, verification code, Microsoft token, or encrypted authorization credential.

Uploads, sync, and offline limits

Workshop is online-only for account data. Projects, edits, cut lists, materials, shopping, logs, uploads, analysis, and account deletion require a working connection. The web workspace is not an installable or offline PWA and has no offline write queue.

Unit-conversion tables are client-side calculations and can keep working in an already loaded page, but they are not an editable offline workspace or backup. Do not assume a project is safely on the server until its change or upload finishes without an error.

If a photo or file does not appear, remain signed in to the correct Microsoft account, reconnect, reopen the project, and retry the upload once. Keep the original file until the account-backed copy is visible.

Project URL analysis

URL analysis is optional and runs only after you submit a public project page. Workshop may reject a private, local, or unsafe network destination. A provider outage or missing configuration returns an error rather than a fabricated draft.

Review the imported parts, dimensions, materials, and instructions before saving or building. Workshop and its generated draft do not replace the source, safe tool practice, or qualified engineering advice.

Export and backup limits

The Settings JSON download is a project-list summary. It omits project detail tables, account and authentication state, and uploads, and it cannot be imported as a restore. Keep original photos, drawings, and any independent build records you need.

Workshop also maintains checksummed operator recovery bundles. Those backups are for service recovery, not a user-downloadable archive. Historical bundles can retain deleted data until scheduled expiry; if an older recovery point is restored, a human operator must reconcile later deletions before reopening the service. This step is required by the runbook and is not automated by the restore code.

Delete a Workshop account

In the web workspace, open Settings → Account, review the scope, and confirm account deletion. Deletion applies only to the current Microsoft-backed Workshop workspace. It does not delete the Microsoft account or a separate existing Apple-backed workspace.

Deletion uses resumable checkpoints and does not report success until provider, database, media, and filesystem cleanup completes. If a step fails, some cleanup may already have happened. Retry fromSettings → Account; if deletion still cannot complete, or for help with a separate Apple-backed account, emailprivacy@nintek.com.

Export the project summary first if it is useful, while remembering that it omits project details and uploads.

Troubleshooting checklist

1. Confirm that the issue occurs in the current web workspace.
2. Confirm the active Microsoft account before changing sessions.
3. Reconnect and retry the failed save, upload, or analysis once.
4. Keep the original file during a data-recovery issue.
5. Record the browser, Workshop version, project name, time, and visible recovery message.

Do not send credentials, private tokens, payment details, or a complete project archive unless support asks for a specific redacted sample.

Contact and legal documents

Email hello@nintek.com for product help. Read the Workshop Privacy Policy for storage, providers, backup retention, and deletion boundaries. Use of Workshop is subject to the Nintek Terms of Use.